PRIVACY POLICY

Purpose of collecting personal information

Toan Cau Building Materials Company manages this website. When each customer visits the website, the information provided by the customer is only used to serve the business consulting the products customers are interested in.

Scope of information use

Personal information collected by customers is only used for the following purposes and scopes:
  • Customer support
  • Provide information related to products used by customers
  • Do not use the customer’s personal information other than for confirmation and contact purposes related to registered customer products/services.

Information storage time

The customer’s personal information will be stored until the customer does not need to use Global’s products and services. In all cases, customers’ personal information will be kept confidential on our server.

Persons or organizations that may have access to information

Subjects having access to the personal data of customers in one of the following cases:
  • Global Building Materials Company Limited
  • The partners have signed a contract to construct the products provided by the Company. These partners will receive customer information (maybe part or all information depending on the service) to assist users in using the products supplied by the Company.
  • Competent state agencies in case of request.

Address of information collection and management unit

Including contact methods so that consumers can inquire about the collection and processing of information related to them personally:
  • Toan Cau Building Materials Company
  • Address: No. 21 Street 63-TML, Quarter 1, Thanh My Loi Ward, City. Thu Duc, City. Ho Chi Minh
  • Contact hotline: 028 374 323 17 – 0911 771 551
  • Email: toancau@tcbm.vn – tcbm.vn@gmail.com

Methods and tools for customers to access and correct personal data

Methods and tools for customers to access and correct their data on the e-commerce system of the information collector. Customers can request to check, update, correct, or destroy their personal information. When receiving the feedback, we will confirm the report, have the responsibility to reply, and guide the customer to restore and secure the data.

Ways to receive requests:
  • By email: toancau@tcbm.vn
  • By phone: 0911 771 551
  • Directly at the Company’s Office

The mechanism for receiving and settling complaints

The mechanism for receiving and resolving consumer complaints related to the misuse of personal information within the notified scope.

We are committed to ensuring the safety of your personal information and do not buy, sell or exchange customer information with 3rd parties for commercial purposes. Suppose the information server is attacked by a hacker leading to the loss of customer personal data. In that case, we will be responsible for notifying the incident and investigating authorities for timely handling and informing the customer. Goods are known.

When discovering that their personal information has been used for the wrong purpose or scope, customers send a complaint email to email toancau@tcbm.vn or call 0911 771 551 to complain and provide relevant evidence. Regarding the case. We promise to respond immediately or, at the latest, within five working days (except Saturday and Sunday) from receiving the complaint.

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